Refund policy

Refund & Return Policy

If you are not satisfied with our product, you have 28 days to return our product in its original condition and packaging We would cover the shipping cost for the return and resend if we ascertain the issue was caused by our mistake or a fault with the products. Otherwise, the cost of shipping will be deducted from your refund.. Kindly provide us proof of purchase, once the item will be received we’ll inspect that to qualify the refund. If you order wrong item you can return that as well but at your own shipping cost.

Returns for Commercial and Residential Customers

All regularly stocked items, with the exception of consumable products, can be returned within 7 days of receipt, so long as they are unused and in the original packaging. A return credit will be issued to the original payment method upon receipt and inspection of the product(s).

Return requests for Special Order products and products shipped direct from the manufacturer must be issued by our Customer Solutions Specialists. Not all Special Order items can be returned.

Returns for Consumable Products

We are unable to accept returned consumable products. This allows us to ensure the products are good to use, untampered with, and have adequate shelf life.